March 31, 2015
At its heart, BYU-Pathway Worldwide is about helping people. That’s why students gather together often to discuss their courses and why service missionaries reach out to students with encouragement and support. And that’s also why — regardless of their native language, culture, or circumstances — students in BYU-Pathway’s online programs can always turn to BYU-Pathway Support for help with their educational needs.
What is BYU-Pathway Support?
BYU-Pathway Support is a service that helps students with everything from application questions regarding course registration, website navigation, tuition, and more. They also help motivate and encourage students who are feeling overwhelmed by life and their responsibilities.
Not only that, BYU-Pathway Support is a place where nations meet. Employees are from countries in North America, South America, Europe, Africa, and Asia. They represent the nationalities of many PathwayConnect students all across the world and bring the unique perspectives that their corresponding cultures and experiences offer. This allows BYU-Pathway Support to not only sympathize with students who need help, but empathize with students in situations and circumstances they can personally understand.
BYU-Pathway Support helps students from around the world
For example, Alenka Batkova is a BYU-Pathway Support employee from Slovakia and has lived all over the world, including New Zealand and Rexburg, Idaho. She, like many people associated with PathwayConnect, did not learn English as her first language. This allows her to understand the needs and challenges of those who aren’t yet proficient in the English language.
“I have definitely felt that my experiences have helped me understand PathwayConnect students around the world and be more open-minded in certain situations,” Alenka said.
Melissa Quecho, another BYU-Pathway Support employee from Colombia, spoke of an experience when she helped a student — a newly-married, returned missionary from Mexico — who was struggling to express himself in English. By talking to him in his native language of Spanish, Melissa was able to help the student solve his problem. Afterward, he was so grateful that he began tearing up and even asked his wife to join the call so she could introduce herself.
“It doesn’t feel like a job,” said Ismael Ramirez, another BYU-Pathway Support employee from Mexico City. “It feels like the work you do in your wards or in the mission field. It feels like service.”
BYU-Pathway Support grows with its students
BYU-Pathway Worldwide continues to spread across the world, and as such, the needs of its students are rapidly changing and expanding. BYU-Pathway Support is meeting those needs. Wherever a student is from, or whatever their problem is, BYU-Pathway Support is ready to help them get onto their path.
BYU-Pathway Support can help you with any questions or concerns you might have. Make an appointment today!